Terms & Conditions

Website Terms of Trade

Stock Availability Whilst every effort is made to ensure our website stock figures are accurate, there is always some delay between orders processing through our system and the website updating. We therefore reserve the right to cancel or amend orders placed via the website and will of course contact customers regarding such situations and provide full refund of any related card transactions.

Delivery Free Delivery is limited to our local area and is subject to our normal weekly delivery schedule. Whilst we always endeavour to deliver as promptly as possible your goods may not be despatched for a few days depending upon where your are located. Please contact us if you have any specific queries. Our system is not set up to issue automatic despatch updates or delivery tracking.

Items Ordered in Error Please contact us on 01224 643452 as soon as possible. Once goods have been delivered a 5% collection and restocking charge may apply.

Trade Accounts - Account Terms

Due Date All accounts are due for payment by the 28th day of the month following that in which the goods are invoiced.

Overdue Accounts No further goods will be supplied on credit until such time as the overdue account is settled in full and an assurance given that future payments will be made within our terms. Amounts remaining unpaid after the “due date” will be subject to the addition of interest at the rate of 2% per month. In the event of us having to instruct our solicitors to recover overdue amounts the full cost of their expenses will be added to the amount of the account.

Credit Limits Your trade account credit limit will be set to reflect normal purchase patterns and adherence to our Credit Terms. If you feel this requires to be amended please call us on 01224 643452.

Direct Debit Customers who wish to pay by Direct Debit must complete a Direct Debit Mandate in accordance with the rules of the Direct Debit Scheme. Credit terms as above are given on Direct Debit accounts. James Mutch Ltd will send you a letter on the last working day on or before the 14th of the month confirming the amount to be debited from your account on the first working day on or after the 28th of the month when invoices from the previous month fall due. This letter is in addition to your monthly statement which will also be marked ‘Direct Debit Notification’.